Get started as a customer

Where Can I Find the Favorites List?

You can find "My Favorites List" either in the dropdown menu under "My Account" or in the menu on the left within “My Account.” [Here] you'll find all your favorites lists. To view a list, click on the name of the list.

How to Place an Order from the Favorites List:

First, read the important information above and watch our instructional video further down.

1. To add items from the list to your cart, check the box labeled “Select.”
   
   
   
   
2. Add the selected items to your cart.
3. If you want to change the quantity per item, we recommend doing so in the cart for a faster experience.
4. To add the entire list to the cart, click “Add Favorites List to Cart.”
5. In the cart, you can then adjust quantities, remove items you don't want to order this time, or make other changes.
6. Follow the steps above to make your experience smoother and faster.

Create a New Favorites List

To create a new favorites list:

1. Go back to “My Favorites List.”

2. Click on “Create Favorites List.”

You can add products in two different ways:

• Add items to list: Search by product name, item number, or reference number.

• Or upload a prepared list. To create a list, you can download a ready-made template or create your own by following the instructions on the right.

Choose file. You can also use drag and drop.

Then click “Upload File.”

Share a Favorites List

You can share the list with your colleagues by clicking “Share.”

Enter the recipient’s email address and click “Send.”

Schedule a Reminder for Regularly Ordered Lists

Click on the three dots.

Select “Schedule Reminder.”

Choose how often, on which day, and between which dates.

Add Products to Your Favorites List from the Product Page

You can also add products directly from the product page.

Click “Add to Favorites List.”

Choose which list you want to add the product to, or create a brand new list.

Click on “My Account” at the top right or at the bottom where it says “Register as a Customer” under My Pages.

Fill in all the details in the form and then click “Register.” We will process your information and send you an activation email once you have been approved as a customer.

NOTE: If you want to change your customer information after your registration has been approved, please contact customer service.

Start by clicking “Log In” at the top right corner.

Enter your username and password.

Your username is your email address.

Click “Log In.”

Once logged in, you will land on the homepage and can start shopping immediately.

Click on “Log In.”

Then click on “Forgot Password.”

Enter your username; your username is your email address.

An email will be sent to you with a link to reset your password.

In the search box, you can enter: product name, item number, or reference number.

After the first three letters, the most popular products will appear.

You can also search by categories.

If you want to read more about a product, click on it.

If you want to buy the product, click “Add to Cart.”

Your cart will then be updated.

One way to find products is by browsing product lists and using filters.

Click on “Products.”

Select a category.

Choose subcategories.

You will then reach the product list.

Here, all products available within that category are displayed.

You can see the product names, item numbers, price/request a quote, stock status, and other important information such as whether the item is a special order.

If you want to order the product directly from here, select the quantity and then click “Add to Cart.”

If you don’t want to order right now, you can save the product to a favorites list.

If there are too many irrelevant products, you can filter what you see using the menu on the left.

By clicking on a product, you will enter the product page.

Here, similar information is available but in more detail.

There is also a longer description, related documents, product videos, and product information.

Check “Compare” on up to four products.

The selected products will then appear at the bottom of the page.

When you have chosen the products you want to compare, click “Compare.”

Examples of what is compared include price, animal species, and formulation.

To replace one or more products, click “Back.”

Here you can remove and add products.

Click “Compare” again to return to the comparison table.

When you’re done, click “Remove All.”

If the item is marked as “In Stock” in green, the product is available in stock.  

You can see how many items are in stock by clicking the information icon right next to it.

If the item is marked as “Out of Stock” in red, it is temporarily unavailable but will be back in stock soon. If you want to know the exact date, you can always contact customer service.

Some of our items are special order products that are only ordered to our warehouse upon customer request. These have an orange banner with the words “Special Order.”
Note: No returns are accepted on special order items.

Restricted products are items that cannot be purchased by all customer profiles. If you see this message, you do not have permission to buy this product.

If you believe you should have permission to purchase the product, please contact customer service.

If you see an orange banner with the text "Request a Quote" on a product, it means we offer customized pricing for that product. To receive a quote, please contact our customer service.

If you know what you want to order, you can click on “Quick Order.”

Search for the product by entering:

product name, item number, or reference number.

When you’ve found the product, click “Add to Order.”

You can update the quantity.

When your order is complete, click “Submit Order.”

The products will be automatically added to your cart.

If you have a prepared order on a list, you can upload it under “Quick Order.”

Click “Upload Order.”

If you haven’t downloaded the template yet, you can do so by clicking “Download Template.”

You can also follow the instructions to create your own template.

When your list is ready, upload it.

Choose a file or use “drag and drop.”

Click “Upload File.”

The products on the list will automatically be added to your cart.

When you have finished your order and want to submit it, click on “Cart” to go to the order summary.

Check that your order is correct.

To proceed, click “Checkout.”

Choose your delivery method: “Pick up” or “Shipping to address.”

Verify that the billing and delivery addresses are correct.

On the right, you’ll see a summary of the order costs.

The total should match the previous page.

Double-check that your customer information and order are correct.

Select your payment method.

When everything is ready, click “Submit Order.”

You will then be taken to your order confirmation page.

An order confirmation will also be sent to your email.

To find previous orders, go to “My Account.”

Here you will see your most recent “Recent Orders.”

To view all previous orders, click “View All.”

You can also find them under “Order History” in the side menu.

Here you can browse through all your past orders.

You can also access your order history from the “My Account” dropdown menu.